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RETURNS & REFUND 

Please note that the following items cannot be returned: bodysuits, lingerie & sleepwear, swimwear, jewellery, and accessories(excluding  scarves and bags) due to their particularity  according to our Return Policy. 

Refund Process Time

The refund will be processes after we verify the conditions of your returned items, what normally takes 7 to 10 business days upon receipt of your package. Normally it takes 48 hours for the refund appear in your account. We'll also send you a notification via email once your request has been processed. 

 

HOW DO I KNOW THE STATUS OF MY ORDER? 

We will send to you a email with order confirmation once your order has been shipped, we will also provide you a tracking number. The tracking number is normally updated within 3-5 days after your order has been shipped.

 

DO I HAVE TO PAY TAXES?

In general, our free shipping to most countries will not incur custom taxes. We cannot guarantee that no taxes will be charged. Munikh Shop does not assume any kind of responsibilities on the payment or refund of taxes charges. 

 

ORDERS CHANGES AND ALTERATIONS

We can help you to modify your order within 5 hours after your purchase – this includes changing the size or color of an item, removing an item, changing the shipping address. If you need to make any alterations in your order, please contact us at customercare@munikhshop.com 

 

ORDER CANCELLATION

Orders payment will be processed immediately after the purchase. Our processing time is about 3-7 business days. During the period of processing time it may be possible to cancel your order, but once you received the shipping notification by e-mail, the order cannot be cancelled. You may contact us for any info about the subject to our email customercare@munikhshop.com 

 

SHIPMENT AND DELIVERY TIME

We will ship your order as quickly as possible. Please note that during sales events and peak shopping days, we may  have some delays in processing and shipping orders. Always allow 3-5 working days for us to process your order before shipment.  However, shipment time depends on witch Country and Area you live. To know more about our Shipping, please click HERE.

 

TRACKING MY ORDER

We will send you a tracking number via e-mail once you order has been shipped within 3-5 days. 

You can track you order in our tracking page by clicking HERE.

 

HOW TO PLACE AN ORDER

Placing an order at Munikh Shop is easy! Please click HERE and follow the instructions.

 

 

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